eBay Sales Intelligence Blog

eBay Inc. 

2025 Hamilton Avenue
San Jose, CA 95125
United States
408-376-7008
http://www.ebayinc.com

Sector(s): Consumer Cyclical

Industry: Internet Retail
Full Time Employees: 13,300

Ticker: (NASDAQ: EBAY) 

eBay Sales Intelligence Blog Highlights

eBay Inc. (NASDAQ: EBAY) is ranked #295 on the 2020 Fortune 500 list

  • eBay Appoints New Chief People Officer
  • eBay Partners With Google Assistant
  • eBay enables new API Developers to create modern buying experience

eBay Social Media properties

Facebook: https://www.facebook.com/ebay/
Instagram: https://www.instagram.com/ebay/
LinkedIn: https://www.linkedin.com/company/ebay/
Twitter: https://twitter.com/ebaynewsroom
YouTube: https://www.youtube.com/user/ebay

eBay Sales Trigger Events

 eBay Names Cornelius Boone Senior Vice President, Chief People Officer
Jan 2021
Today, eBay announced the appointment of Cornelius Boone as SVP, Chief People Officer. In this role, Cornelius will be responsible for all aspects of human resources across eBay. He will drive business performance, talent development and acquisition, learning and development, compensation, benefits, HR shared services, and people tools and technologies. He will also provide oversight of eBay’s Diversity, Equity, and Inclusion (DEI) team and initiatives. Cornelius will report directly to Jamie Iannone, eBay’s Chief Executive Officer and will join the company in early February.
Cornelius brings exceptional experience across all facets of human resource strategy and development on a global scale, most recently overseeing the People functions for American Airlines Group, one of the world's largest airlines. While at American, Cornelius was also responsible for expanding and improving the DEI programs. The company also announced that current SVP, Chief People Officer, Kristin Yetto will be leaving the company to pursue other opportunities.
Source

 

eBay explores potential sale of online marketplace in South Korea
Jan 2021
eBay Inc., a global commerce leader, announced that it will be exploring strategic options for its unit in South Korea.
eBay has started exploring, reviewing and evaluating strategic options for its Korea business, including the potential sale of its online marketplace in South Korea. In a recent statement, eBay has explained that "the company is considering options that would maximize value for its shareholders and create future growth opportunities for the business, “ as reported by Bloomberg.
Currently, eBay has 183 million active buyers and 11 percent of its annual revenue comes from South Korea. Although, the online marketplace benefited from an increase in the number of shoppers as the world moved online due to the COVID-19 pandemic, it's growth has been slower than its competitors, including Amazon.
Source

 

eBay Names Julie Loeger Global Chief Growth Officer
Dec 2020
Today, eBay announced the appointment of Julie Loeger as Global Chief Growth Officer (CGO). In a newly created role, as CGO, Julie will lead two critical, global teams that are focused on customer acquisition, retention and service -- Global Marketing and Global Customer Experience. Together, these teams will form eBay's Global Growth organization. Julie will report directly to Jamie Iannone, eBay's Chief Executive Officer and will join the company during the first week of January, 2021.
With more than 30 years of experience, Julie possesses an impressive blend of global marketing, strategy, brand management, and product development experience. She joins eBay from Discover Financial Services, one of the most recognized U.S. financial services brands, where, as the Executive Vice President & President of U.S. Cards, she played a key role in influencing the company's vision and drove meaningful results through brand management, consumer insights, new account acquisitions, product innovation and customer experience.
Source

 

eBay Partners with Google Assistant to Bring Voice Control to eBay’s Android App
Oct 2020
A new partnership launches voice control capabilities on our marketplace to meet the needs of our customers by creating a more seamless, modern experience. Starting today, our Android customers can now seamlessly blend voice querying with our eBay app experience to facilitate an end-to-end shopping experience on their Android device. This is our first mainstream experience in the voice sphere: integrating the eBay app with Google's Assistant. eBay is also one of the first ecommerce companies to integrate with Google for this voice capability. With the help of Google’s natural language processing technology, variants of each of the above, in many languages, will be understood and enacted in the experience overall. This enables us to engage with customers all over the world extremely easily. This will make our customers’ experiences more seamless when they have their hands full but want to continue shopping on eBay.
Source


EBay's new APIs enable developers to create modern buying and selling experience
Jul 2020
Developers will be able to manage their sellers' finances and bookkeeping with eBay's new payments API (Application Programming Interface) capabilities. This is just one API of several that eBay has either updated or created for its developer program. The company also released new selling API capabilities designed to enhance partners' businesses, including promoted listings in France, Italy, Spain, as well as Canada, and by the increased maximum number of items per campaign, bringing it up to 50,000, in marketing API, customer service metrics in analytics API, and offers to buyers in negotiation API. On July 18, eBay will globally expand its managed payments.
EBay has also launched an additional developer tool, deal API, new to the company's portfolio on the buy-side for affiliates and other partners invested in eBay deals and sales events, and allows the discovery of sale events and retrieval of items associated with events or deals available on eBay. Other essential APIs include account API, fulfillment API, and finances API. Support for active cross-border seller listings (for sellers enrolled in managed payments) will launch in August. APIs "enable our business to expand into new contexts, allowing third-party platforms to extend their value proposition while also bringing their customers to us," said Tanya Vlahovic, lead public API architect of eBay, regarding the announcement.
Source 

Download the eBay Deep-Dive Report to see dozens of additional insightful sales triggers

eBay Earnings Call Highlights

eBay, Inc. (NASDAQ:EBAY) Q3 2020 Earnings Conference Call
October 28, 2020

Executives in Attendance

  • Joe Billante - VP, IR
  • Jamie Iannone - President and CEO
  • Andy Cring - Interim CFO

Analysts in Attendance

  • Scott Devitt - Stifel
  • Richard Kramer - Arete Research
  • Colin Sebastian - Baird
  • Tom Champion - Piper Sandler
  • Stephen Ju - Credit Suisse
  • Youssef Squali - Truist Securities
  • Edward Yruma - KeyBanc Capital Markets
  • Robert Drbul - Guggenheim Securities
  • Brian Nowak - Morgan Stanley
Ebay CEO Jamie Iannone

Comments from Kamie Iannone, CEO:

"Since our inception, eBay pioneered online shopping, has become an iconic brand that has shaped the modern e-commerce landscape. We are very proud of our accomplishments and today we connect over 183 million buyers to nearly 90 million sellers around the world in a broad and diverse set of categories."

"We remain on track and expecting the vast majority of our transition by the end of next year. So, our feedback has been encouraging as NPS from sellers [technical difficulty] payments has averaged more than 10 points higher than the NPS of sellers who have yet to migrate. Buyers love the flexibility, choice, and ease of use. We're seeing new and reactivated buyers, ultimate forms of payment, like credit and debit cards, Google pay and Apple Pay across the majority of their purchases. We were confident that we are on pace to deliver $2 billion in revenue and $500 million in income [technical difficulty] basis by 2022."

"We are launching this program in partnership with globally recognized brands, including [technical difficulty] and Fila, that was all certified refurbished inventory exclusively on eBay, not only does this program help with buyers budgets leading into the holiday season, it also helps to eliminate unnecessary waste by keeping products in circulation for many years to come."

 "We see a long runway to accelerate GMV growth given the $500 billion global total addressable market, we are competing for, but it will take time. By leveraging scalable technology, we can uniquely address the needs of customers across a diverse mix of categories in electronics, fashion, collectibles, home and garden, parts and accessories, and more."

 

eBay Board of Directors 

NAME TITLE COMPANY
Paul S. Pressler Chair of the Board eBay Inc
Jamie Iannone President and CEO eBay Inc
Anthony J. Bates CEO Genesys
Adriane M. Brown Venture Partner Flying Fish Fund
Diana Farrell President and CEO JPMorgan Chase Institute
Logan D. Green CEO and Co-founder Lyft, Inc
Bonnie S. Hammer Chairman NBCUniversal Content Studios
Kathleen Mitic Co-CEO and Co-founder SomethingEls
Matt Murphy President and CEO Marvell Technology Group Ltd
Mohak Shroff SVP and Head of Engineering LinkedIn
Robert H. Swan CEO Intel Corporation
Perry M. Traquina Former Chairman, CEO, and Managing Partner Wellington Management Company LLP

 

eBay Executive Leadership

NAME TITLE
Jamie Iannone President and CEO
Alessandro Coppo
SVP, General Manager, eBay Classifieds Group
Andy Cring Interim Chief Financial Officer
Rob Hattrell SVP, Head of eBay Europe
Marie Oh Huber
SVP Legal Affairs, General Counsel & Secretary
Jay Lee SVP, International
Julie Loeger SVP, Chief Growth Officer
Mazen Rawashdeh SVP & Chief Technology Officer
Jordan Sweetnam
SVP & General Manager, North America
Pete Thompson SVP & Chief Product Officer
Kristin Yetto SVP, Chief People Officer

 

eBay Annual Report Highlights

eBay Strategy:

On the company's Marketplace platform, the strategy is to drive the best choice by attracting and retaining sellers and brands that bring differentiated inventory to eBay and provide consumers with great selection and value. This includes new, everyday items as well as rare and unique goods, many of which are available with free shipping and delivery in three business days or less.

eBay's vision is to provide buyers with value and selection through the spectrum of value of the inventory. eBay continues to invest in product and initiatives to evolve the customer experience, making it easier for buyers to find inventory on the platform.


As a trusted ticket marketplace, StubHub brings the joy of live events to fans globally. In 2019, over 268 million visitors came to StubHub to buy or sell tickets to live sports, music, theater and other events. StubHub business partners include more than 100 leagues, teams, venues, events or other major third-party companies in the U.S. and internationally across major sports leagues such as the NFL, MLB, MLS, NBA, NHL, and the NCAA.

StubHub is a leader in mobile innovation, with roughly 60% of its orders coming from mobile in 2019. A world leader in online classifieds, eBay Classifieds is designed to help people list their products and services, generally for free, find what they are looking for in their local communities and trade at a local level.
eBay Classifieds Group’s brands offer both horizontal and vertical experiences, such as motors, real estate and jobs. Offers a personalized classifieds experience and focus on expanding our value proposition by leveraging data and analytics to improve customer relevance and grow the classifieds opportunity on mobile.

The advertising business remains focused on growing promoted listing fees (first-party advertising business) while reducing non-strategic third-party advertising in a manner that is conducive to growth in core Marketplace; over 1 million sellers used the product, promoting over 320 million live listings in 2019.

 

eBay 2019 Annual Report

eBay Financial Highlights 

Fiscal Year
Fiscal Year Ends 31-Dec-21
Most Recent Quarter 29-Sep-20
Profitability
Profit Margin 45.56%
Operating Margin 25.55%
Management Effectiveness
Return on Assets 10.15%
Return on Equity 80.97%
Income Statement
Revenue $11.8 Billion
Revenue Per Share 15.96
Quarterly Revenue Growth 25.10%
Gross Profit 8.29B
EBITDA 3.69B
Net Income Avi to Common 2.51B
Diluted EPS 7.21
Quarterly Earnings Growth 114.20%
Balance Sheet
Total Cash 3.66B
Total Cash Per Share 5.31
Total Debt 8.14B
Total Debt/Equity 278.7
Current Ratio 1.75
Book Value Per Share 4.24
Cash Flow Statement
Operating Cash Flow 2.47B
Levered Free Cash Flow 2.25B

 

eBay Business Model & Pricing

On eBay and StubHub, the business model and pricing are designed so that business is successful primarily when sellers are successful. eBay makes money primarily through fees collected on successfully closed sales. On the Classifieds platform, eBay monetizes business primarily through advertising.

In 2019, managed payments adoption accelerated in the U.S. and the service launched in Germany. Since the company began intermediating payments in 2018, eBay has processed over $2.0 billion in payments for nearly 25,000
sellers through December 31, 2019.

eBay Buyers and Sellers

In order to remain competitive and create a vibrant seller experience, eBay continuously invests in tools and programs to grow the seller ecosystem because the company only wins when sellers succeed.

In 2019, eBay added analytics and merchandising tools to the Seller Hub that are designed so that sellers know what to sell, when to sell it and at what price. The 2019 additions of Multi-User Account Access, along with the Terapeak
integration, enable sellers to better manage their business and add additional analytics insights into the platform.

eBay also established new seller protections, including two new financial protections for top-rated sellers located in the U.S. who offer 30-day returns. First, eBay will issue a seller invoice credit to cover return label cost if a buyer makes a false “item not as described” claim. Second, eBay now allows these sellers to issue partial refunds for all items that are returned damaged. eBay also has processes that allow sellers to report buyers who violate policies.

eBay CFO Scott Schenkel

See the Full 2019 eBay Annual Report

Download the eBay Deep-Dive Report to see additional annual report insights

 

eBay Org Charts

 eBay Org Chart

 eBay Board of Directors

eBay Executive Leadership 

Download the eBay Deep-Dive Report to see organizational charts on key departments including Finance, HR, IT, Supply Chain, etc.

 

More on eBay Inc.

 

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