Bank of Scotland Testing out Artificial Intelligence on Customer Iphone App

The Bank of Scotland is piloting a service that will enable customers to have real-time conversations with a software robot via text-based messages.

Avoiding the disappointment experienced by customers when they are cut off from a customer service agent, the service will remember where a conversation has been interrupted and be able to continue it later.

“We are experimenting with how to use artificial intelligence to help our customers find the information in the simplest and most convenient way possible.”- Nick Williams, managing director, consumer digital, at the Bank of Scotland.

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