Walgreens Org Chart & Sales Intelligence Blog

Walgreens Org Chart & Sales Intelligence Blog

Walgreens Boots Alliance, Inc.

108 Wilmot Road
Deerfield, IL 60015
United States
Main Phone: (847) 315 3700
Website: https://www.walgreensbootsalliance.com

Ticker Symbol: (NYSE: WBA)
Sector(s): Healthcare
Industry Sector: Pharmaceutical Retailers
Full Time Employees: 315,000

Twitter: https://twitter.com/WBA_Global
LinkedIn: https://www.linkedin.com/company/walgreens-boots-alliance/
Instagram: https://www.instagram.com/wba_global
YouTube: https://www.youtube.com/channel/UCckTVHaj5AP-E7PcHplbI-Q

Walgreens Fortune 500 Rank: #36


What do the Walgreens Org Charts look like?

Download the Walgreens deep dive report to see all 15 Walgreens Org Charts on Finance, HR, IT, Supply Chain, Marketing, Customer Operations and more.

 

What is the Transformational Cost Management Program?

Walgreens announced a transformational cost management program that was expected to deliver in excess of $2.0 billion of annual cost savings by fiscal 2022 (the “Transformational Cost Management Program”). At the end of fiscal 2021, Walgreens had delivered this annual cost savings goal.

Building on the successful implementation of the Transformational Cost Management Program to date and as part of the Walgreens' strategic realignment to create even greater focus on the Walgreens' core business, on October 12, 2021, the Board of Directors approved an expansion and extension of the Transformational Cost Management Program through the end of fiscal 2024. The expanded Transformational Cost Management Program is expected to deliver incremental savings from existing programs and a comprehensive funnel of new initiatives which are intended to improve operating effectiveness and better position the core business for the future. The expansion of the program reflects further strategic initiatives to optimize real estate, implement a global business and centralized services model, as well as leverage technology and new business models to streamline processes across the organization. As a result, Walgreens is increasing its annual savings target to $3.3 billion of annual cost savings by fiscal 2024.

The Transformational Cost Management Program, which is multi-faceted and includes divisional optimization initiatives, global smart spending, global smart organization and the transformation of the Company’s information technology (IT) capabilities, is designed to help the Company achieve increased cost efficiencies. To date, the Company has taken actions across all aspects of the Transformational Cost Management Program. The actions under the Transformational Cost Management Program focus on all reportable segments and the Company’s global functions. Divisional optimization within each of the Company’s segments includes activities such as optimization of stores. As a result of the expanded program, the Company now plans to reduce its presence by up to 150 Boots stores in the UK and up to 150 stores in the United States over the next three years, which are incremental to the previously planned reduction of approximately 200 Boots stores in the UK and approximately 250 stores in the United States.

 

What is Walgreen's corporate strategy?

Walgreens announced the launch of its new healthcare strategy back in Oct 2021. Walgreens plans to become a leading provider of local clinical care services by leveraging its consumer-centric technology and pharmacy network to deliver value-based care. Walgreens also plans to continue to transform its core pharmacy and retail business. The Walgreens' goal is to provide better consumer experiences, improve health outcomes and lower costs. At the center of the Walgreens' healthcare strategy is Walgreens Health, a technology enabled care model powered by a nationally scaled, locally delivered healthcare platform. To advance its strategy, Walgreens announced majority investments in Village Practice Management Company, LLC (“VillageMD”) and CareCentrix, Inc. (“CareCentrix”) which it believes will strengthen Walgreens Health capabilities in primary care, post-acute care and home care.

 

 

Who are the decision makers at Walgreens?

WBA Senior Management

Stefano Pessina Executive Chairman, Walgreens Boots Alliance, Inc.   Rosalind Brewer Chief Executive Officer, Walgreens Boots Alliance, Inc.   Ornella Barra Chief Operating Officer, International, Walgreens Boots Alliance, Inc.

James Kehoe Executive Vice President and Global Chief Financial Officer, Walgreens Boots Alliance, Inc.   Danielle Gray Executive Vice President and Global Chief Legal Officer, Walgreens Boots Alliance, Inc.   Holly May Executive Vice President and Global Chief Human Resources Officer, Walgreens Boots Alliance, Inc.

 

WBA Divisional & Global Functional Leadership

John Standley Executive Vice President, Walgreens Boots Alliance, Inc. and President, Walgreens Senior Vice President and Managing Director, Boots   Sebastian James Senior Vice President and Managing Director, Boots   Annie Murphy Senior Vice President, Global Chief Commercial Brands Officer and International Retail   Annie Murphy Senior Vice President, Global Chief Commercial Brands Officer and International Retail Vish Sankaran, Chief Innovation Officer   Vish Sankaran Advisor to the CEO, Healthcare Aaron Radelet Headshot landscape

Aaron Radelet Senior Vice President, Global Chief Communications Officer Charles V. Greener Senior Vice President, Global Chief Public Affairs Officer   Charles V. Greener Senior Vice President, Global Chief Public Affairs Officer Francesco Tinto, Senior VP, Global Chief Information Officer   Francesco Tinto Senior Vice President, Global Chief Information Officer

 

WBA Board of Directors

Stefano Pessina Executive Chairman, Walgreens Boots Alliance, Inc. Rosalind Brewer, Chief Executive Officer, Walgreens Boots Alliance, Inc.   Rosalind Brewer Chief Executive Officer, Walgreens Boots Alliance, Inc. Janice M. Babiak, Former Managing Partner, Ernst & Young LLP   Janice M. Babiak Former Managing Partner, Ernst & Young LLP   David J. Brailer, MD Chairman, Health Evolution Partners William C. Foote, Lead Independent Director   William C. Foote Lead Independent Director of Walgreens Boots Alliance, Inc., Former Chairman and CEO, USG Corporation

Ginger L. Graham Former President and Chief Executive Officer, Amylin Pharmaceuticals   Valerie Jarrett Former Senior Advisor to President Barack Obama John A. Lederer, Senior Advisor, Sycamore Partners   John A. Lederer Senior Advisor, Sycamore Partners Dominic Murphy, Co-Head of UK Investments, CVC Capital Partners   Dominic Murphy Co-Head of UK Investments, CVC Capital Partners   Nancy M. Schlichting Former Chief Executive Officer, Henry Ford Health System Schulman listing image   Steven J. Shulman Steven J. Shulman, Chairman of CareCentrix, Inc. and Lead Director of VillageMD

 

Walgreens U.S. Stores Executive Leaders

John Standley Executive Vice President, WBA and President of Walgreens   Lisa Badgley Senior Vice President, Operations   Kevin Ban Chief Medical Officer   Tracey Brown President of Retail Products and Chief Customer Officer     Roxanne R. Flanagan Senior Vice President, Chief Supply Chain Officer   Rick Gates Senior Vice President, Pharmacy and Healthcare   Jeff Gruener Senior Vice President and Chief Financial Officer, Walgreens

Adam Holyk Senior Vice President, Strategy   Hillary Leisten Chief Human Resources Officer   Linh Peters Senior Vice President and Chief Marketing Officer   Luke Rauch Senior Vice President & Chief Merchandising Officer       Rina Shah Group Vice President, Pharmacy of the Future and Healthcare Segments   Bala Visalatha Senior Vice President and Chief Product Officer

 

Boots U.K. Executive Leadership

Sebastian James Managing Director   Steve Ager Chief Customer & Category Officer   Paula Bobbett Chief Digital Officer   Pete Bowrey Retail Director   Rich Corbridge (FBCS) Chief Information Officer   David Hobbs Transformation Director

Ben Horner HR Director   Pete Markey Chief Marketing Officer   Alan Penhale Supply Chain Director   Lucy Reynolds Director of Communications & CSR   Michael Snape Chief Financial Officer

 

Where is Walgreens investing in their business?

PREVIEW

Walgreens Boots Alliance gets personal with AI
Feb 2022
WBA’s modernization of its IT stack has entailed migrating the back-end processes that drive its online retail business, such as accounts payable, the general ledger, and inventory management, to Microsoft’s cloud. As part of this, WBA rebuilt its business application stack by moving to SAP S/4HANA and migrating to ServiceNow’s cloud-based automated operational services. The company also started consolidating its numerous data assets into a Microsoft Azure data lake, a shift that has proved pivotal to making analytics and AI magic happen, Tinto says. As part of this transformation, WBA migrated from legacy databases to advanced cloud databases and analytics, deploying Azure Synapse for relational data, Azure Cosmos for unstructured and semi-structured data, and MongoDB for document-oriented models. The retail chain is also migrating on-premises data stored in Teradata, Netezza, and Hadoop appliances to the cloud, leveraging Snowflake for data warehousing and Databricks for AI, Tinto says.

That data foundation has proved key to establishing WBA’s next-generation services, enabling developers and data scientists in WBA’s 2,000-member IT staff, along with thousands of its partners’ programmers, to build about 100 in-house AI products to date, Tinto says. 

In the third year of its transformation, WBA’s top focus is now to build out customer profiles and offer mass personalization to its customers, advancing its online dispensing system and giving consumers more management of prescriptions online, according to Tinto. “It’s really the consolidation and curation of all of our data is how we start building the customer profiles and personalization capabilities,” Tinto says, adding that the company is implementing cloud services in a manner that enables the company to “harmonize between global capability and local adaptation.” 

“We have the set the foundation. We are no longer moving to the cloud. We are in the cloud,” Tinto says, noting that the company is finalizing its online dispensing system and moving more aggressively into data analytics that are “much more prescriptive and predictive.” 

WBA, for instance, signed a partnership with Microsoft and Adobe 18 months ago to offer one-to-one communications with consumers and to deliver tailored prescription experiences online. 

Key Contact: Francesco Tinto, SVP and CIO of Walgreens Boots Alliance
LinkedIn
Source


How Walgreens Boots Stores Prevent Ghosting
Nov 2021
Ghosting a Brand
A recent survey shows that 73% of consumers will “ghost” a brand for delivering poor customer service. Yet, less than half of us ever complain directly to the company, which means that “companies may be losing revenue they weren’t aware of.” Great business leaders know that delivering fantastic customer service is more important now than ever. Our time and attention are in high demand. The world feels busier due to increased media proliferation. It is easy to feel bombarded.

Proactive Problem Solving
These things were on my mind when I recently talked to Francesco Tinto, senior vice president and global CIO for Walgreens Boots Alliance (WBA), about customer experience and brand loyalty.

Delivering on Brand Promise
Known in the U.S. as Walgreens and as Boots in other global locations, WBA recently invested in SAP S/4HANA Cloud and other cloud solutions for its nearly 9,000 Walgreens retail stores. 

Feeling Special
When a brand proactively solves my problems and values my time, I feel special. The proactive service Tinto described lets customers know that Walgreens understands their needs and values their time. If you boil down all of the research and surveys and models about customer experience and service, many of us seem to want the same thing. 
Key Contact: Francesco Tinto, SVP and CIO of Walgreens Boots Alliance
LinkedIn
Source


What are the Walgreens Executives saying about business performance?

PREVIEW

Walgreens Boots Alliance, Inc. (WBA) Q3 2022 Earnings Conference Call
June 30, 2022

Executives in Attendance:

• Tiffany Kanaga - Vice President, Global Investor Relations
• Rosalind Brewer - Chief Executive Officer
• James Kehoe - Executive Vice President and Global Chief Financial Officer
• John Standley - President, Walgreens


Comments from Rosalind Brewer - Chief Executive Officer:

"Walgreens Boots Alliance delivered consistent execution in the third quarter against very robust growth last year. Sales increased low single digits on a core basis in constant currency, excluding the negative impact of AllianceRx Walgreens and the 65% pro forma sales growth at Walgreens Health. The International business more than doubled its adjusted operating income with its retail sales recovery, and the U.S. segment achieved solid retail comp growth against challenging multiyear comparisons with positive traffic trends as consumers continue to depend on Walgreens for their essential needs."

"Underpinning our efforts is our strengthened retail products and customer leadership team with 3 new executives. Walgreens Chief Marketing Officer, Linh Peters, joined us from Calvin Klein, where she served as their Global Chief Marketing Officer, with experience also at Starbucks, Target and Ulta Beauty. Bala Visalatha is in our newly created role of Chief Product Officer having most recently been Vice President of eCommerce at Walmart U.S. And finally, Luke Rauch is our new Chief Merchant, rejoining the merchandising organization after focusing on strategy as my Chief of Staff. We have the right team in place to support our high-performance culture to guide our resilient core business and to serve our customers through these turbulent times.”

See the full earnings call transcript

Download the Walgreens Deep-Dive Report to gain access to full Walgreens investor presentations and earnings call highlights.

 

What do the Walgreens financials look like?

	Currency in US dollars
Fiscal Year
Fiscal Year Ends	31-Aug-21
Most Recent Quarter	31-May-22
Profitability
Profit Margin	4.00%
Operating Margin	2.14%
Management Effectiveness
Return on Assets	1.95%
Return on Equity	18.17%
Income Statement
Revenue	$134.52 Billion
Revenue Per Share	155.59
Quarterly Revenue Growth	-4.20%
Gross Profit	$28.07Billion
EBITDA	$4.61Billion
Net Income Avi to Common	$5.11Billion
Diluted EPS	5.9
Quarterly Earnings Growth	-75.90%
Balance Sheet
Total Cash	$4.46Billion
Total Cash Per Share	5.16
Total Debt	$38.23Billion
Total Debt/Equity	122.71
Current Ratio	0.78
Book Value Per Share	30.38
Cash Flow Statement
Operating Cash Flow	5.06B
Levered Free Cash Flow	7.95B

 

Download the Walgreens Deep-Dive Report to see full financial presentations.

 

Where is Walgreens utilizing cloud technologies?

IT Service Transition Manager
DEERFIELD, IL
Manages a team responsible for developing and implementing protocols that comply with established policies, procedures and standards of the specified area of IT. Effectively collaborates with other members of the team, customers and/or stakeholders to align work efforts, develop/execute tactical plans that enable successful business operations. Manage vendor relationship and ensures that SLAs are kept in respect to contract terms and researched and brought to the attention of the vendor when missed. Actively collaborates across IT and business areas within area of specified responsibility to ensure successful results of designated initiatives are achieved. Ensures accurate accounting of and appropriate deployment of resources. Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT. Develops protocols to support established standards. Oversees team(s) assigned to projects and may manage implementations. Ensures resources are accurately allocated in line with tactical plans and appropriately accounted for at all times.

Technologies in Use: ServiceNow, BMC Remedy and Helix


Senior Data Engineer
CHICAGO, IL
The Sr. Data Engineer (WH) builds and maintains big data pipelines to support advanced analytics and data science solutions. The role also identifies valuable internal and external data, and collaborates closely with data scientists to define data for the design, development, and deployment of new solutions that support strategic business priorities. Develops software that processes, stores and serves data for use by others. Develops large scale data structures and pipelines to organize, collect and standardize data that helps generate insights and addresses reporting needs. Writes ETL (Extract / Transform / Load) processes, designs database systems and develops tools for real-time and offline analytic processing. Develops and maintains optimal data pipelines into the advanced analytics platform, including design of data flows, procedures, and schedules. Ensures that optimal data pipelines are scalable, repeatable and secure. Troubleshoots software and processes for data consistency and integrity. Integrates data from a variety of sources, assuring that they adhere to data quality and accessibility standards. Anticipates and prevents problems and roadblocks before they occur.

Technologies in use: RDBMS (MSSQL, PostGres, Oracle, etc), Document Databases (MongoDb, Cosmos Document, Couchbase, etc), Key-Value Databases (Azure Table Storage, Cosmos Table, Amazon Dynamo, etc), Advanced level skill in Wide-Column Databases (Cassandra, MariaDB, etc) and Graph Databases (Neo4J, Cosmos Gremlin, etc), Data Warehousing and Data Lakes, REST API development, Python applications, Azure application deployment, Kafka, Azure Event Hubs


Download the Walgreens Deep-Dive Report to see all 18 technology insights.

 

Walgreens SWOT Report

Strengths   1.   Strong presence across United States and Europe 2.   Differentiated fully Integrated Pharmacy Model 3.   Social campaigns and advertisements 4.   Omni-channel access to consumer goods and services	Weaknesses   1.   Presence restricted to a few markets
Opportunities   1.   Expansion in emerging markets 2.   Merger with Rite Aid to aid expansion and bring in synergies 3.   Backward integration to strengthen value chain 4.   Doctor offices in drugstores to diversify company into the medical care segment 5.   Walgreens Boots Alliance rebrands beauty business	Threats   1.   Consolidation in the retail pharmacy and pharmaceutical wholesale industry 2.   Uncertainty over reimbursement rates 3.   Exposed to foreign currency exchange rate fluctuations 4.   Walgreens Boots Alliance feeling Covid-19 impact 5.   Privacy and data protection laws increase compliance burden

 

Download the Walgreens deep dive to see the full SWOT Report and the complete PESTLE Report.

 

More on Walgreens

Walgreens Contact Information

• Walgreens Org Charts on Corporate Structure, Executive Leadership, Sales, Marketing, Finance, HR, Supply Chain, Technology, R&D, Manufacturing, etc.
• Walgreens Financial Insights
• Walgreens SWOT Report
• Walgreens Technologies in Use
• Walgreens IT Budgets
• Walgreens Social Media Profiles
• Walgreens Actionable Sales Trigger Events

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