Starbucks Org Chart Report in 2024 | SBUX Executive Decision-Makers
Starbucks Org Chart Report in 2024
November 6, 2024
Starbucks Corporation
NYSE: SBUX
2401 Utah Avenue South
Seattle, WA 98134
United States
Main Phone: (206) 447-1575
Website: https://www.starbucks.com
Industry Sector: Consumer Cyclical
Full Time Employees: 402,000
Annual Revenue: $35.02 Billion (2022)
CEO: Brian Niccol, CEO & Chairman
Fortune 500 Rank: #125 in 2024
What does the Starbucks organizational structure look like in 2024?
Starbucks Corporation operates under a well-defined organizational structure that supports its global operations and enables efficient decision-making and coordination across its vast network of stores and departments. The company's organizational structure is designed to foster innovation, accountability, and collaboration at various levels within the organization.
At the top of the structure is the Chief Executive Officer (CEO), who sets the overall strategic direction for the company and oversees its performance. Reporting directly to the CEO are several key executives, including the Chief Operating Officer (COO), Chief Financial Officer (CFO), Chief Marketing Officer (CMO), and other senior leaders responsible for different functional areas.
What does the Starbucks Org Chart for its Corporate Structure look like in 2024?
What does the Starbucks Org Chart look like for the Board of Directors?
What does the Starbucks Org Chart look like for the Executive Leadership team?
Have there been any changes to the Starbucks org structure in 2024?
Yes, as of September 9, 2024, Brian Niccol will join Starbucks as its new CEO. Laxman Narasimhan is stepping down as CEO and director, effective August 13, 2024. Rachel Ruggeri is serving as interim CEO until Brian Niccol takes the help on September 9th. Mellody Hobson will take on the role of lead independent director.
In March 2024, Starbucks unveiled a new Global Leadership Structure to drive reinvention and strengthen its brand presence.
Michael Conway will take on a newly created role of Chief Executive Officer, North America.
Sara Trilling will continue as Executive Vice President and President of North America, concentrating on improving the retail partner experience and expanding both the North American store portfolio and licensed store business, reporting to Conway.
Brady Brewer will assume the role of ceo, Starbucks International with oversight of the teams across Asia Pacific, EMEA, Japan and LAC, as well as the company’s international licensed partners.
Belinda Wong, chairwoman and co-ceo and Molly Liu, co-ceo will both continue to lead Starbucks China team.
Lyne Castonguay will join Starbucks in the newly created position of evp, chief merchant and product officer.
On September 14, 2023, Starbucks unveiled changes to its Board of Directors. Howard Schultz, a prominent figure in the company's history, is set to retire as director. Starbucks pays tribute to Schultz's enduring legacy by appointing him as the lifelong Chairman Emeritus, recognizing his unwavering dedication to fostering human connections through passion and spirit.
In addition to this transition, Wei Zhang has been elected to join the Board of Directors. Zhang brings with her over two decades of invaluable experience in global operations, consumer technology, and corporate business development. Her appointment signifies a new chapter in Starbucks' commitment to diverse and forward-thinking leadership.
In October 2023, Starbucks eliminated the Chief Operating Officer role previously held by John Culver. This move aimed to streamline the company's leadership structure and give Laxman Narasimhan, CEO more direct control over operations. Culver had been with Starbucks for 20 years and served as COO since 2021.
What is Brian Niccol's plan to revive Starbucks?
Brian Niccol's plan to revive Starbucks in 2024 and 2025 focuses on returning to the company's roots as a welcoming coffee house. Here are the key elements of his strategy:
- Prioritize Speed and Service: Niccol aims to reduce wait times and improve the overall customer experience. This includes faster order fulfillment, improved staffing levels, and a streamlined menu.
- Enhance the Coffee House Experience: Starbucks will focus on creating a more comfortable and inviting atmosphere in its cafes. This involves redesigning cafes with more comfortable seating, bringing back coffee condiment bars, and serving coffee in ceramic mugs for dine-in customers.
- Simplify the Menu: The company will focus on fewer, better offerings to improve consistency and speed.
- Empower Baristas: Niccol aims to give baristas more autonomy and tools to craft great drinks and deliver personalized service.
- Reinstate Nostalgic Touches: Starbucks will bring back Sharpies for personalized cup writing and stop charging extra for non-dairy milk customizations.
By implementing these changes, Niccol hopes to revitalize Starbucks and regain customer loyalty.
Does Starbucks have a Matrix Org Structure?
Starbucks adopts a matrix organizational structure, combining functional and divisional aspects. The functional structure represents different departments or functions within the company, such as Operations, Finance, Marketing, Human Resources, and Legal. Each department is led by a senior executive responsible for the overall management and performance of that specific area.
How does Starbucks organize into Geographic Regions?
In addition to the functional departments, Starbucks also employs a divisional structure based on geographic regions. This allows the company to adapt its strategies and operations to local market dynamics, cultural nuances, and customer preferences. For instance, Starbucks has divisions for the Americas, Europe, Middle East, and Africa (EMEA), China and Asia Pacific, as well as Global Coffee, Tea, and Cocoa. Each division has its own leadership team responsible for driving growth, ensuring operational excellence, and maintaining brand consistency within their respective regions.
Do the District Managers at Starbucks have autonomy?
Within the divisions, Starbucks further organizes its operations into districts or markets. District managers oversee a cluster of stores within a defined geographic area, ensuring that operational standards, customer experience, and financial performance are consistently met. Store managers, in turn, oversee the day-to-day operations of individual stores, managing teams of baristas and supervisors.
Is there Decentralized Decision-Making at Starbucks?
Starbucks places a strong emphasis on decentralized decision-making and empowering its employees at all levels. This is reflected in its regional and district management structure, which allows for local decision-making and responsiveness to specific market conditions. At the same time, the company maintains centralized control over key aspects such as brand standards, menu development, supply chain management, and technology infrastructure.
What Technology Platforms has Starbucks deployed in 2024?
Collaboration and communication across different levels and functions are facilitated through regular meetings, conferences, and technology platforms. Starbucks also encourages cross-functional teams and task forces to address specific business challenges and drive innovation.
Overall, Starbucks' organizational structure combines functional expertise, regional adaptability, and decentralized decision-making to effectively manage its global operations, maintain brand consistency, and foster a culture of innovation and collaboration. This structure enables the company to continuously deliver on its commitment to providing an exceptional coffee experience to customers worldwide.
How would you describe the Starbucks business?
Starbucks, a globally renowned coffeehouse chain, is dedicated to offering customers an exceptional coffee experience. With a rich history spanning over four decades, Starbucks has established itself as a leading player in the specialty coffee industry.
What is the Starbucks Business Philosophy?
At the core of Starbucks' business philosophy is a commitment to providing high-quality coffee beverages and creating an inviting ambiance for customers to relax and connect. Every cup of coffee served at Starbucks is carefully crafted by highly skilled baristas, who blend and brew premium Arabica beans to perfection. The company takes pride in its sustainable sourcing practices, working closely with coffee farmers to ensure fair trade and environmentally responsible practices.
- Diversified Products - Beyond its exceptional coffee offerings, Starbucks has successfully diversified its product range to include a wide array of beverages, such as teas, cold brews, and refreshers. The menu also features a variety of food items, including pastries, sandwiches, and salads, catering to diverse tastes and dietary preferences.
- Brand Experience - The Starbucks brand experience extends beyond the walls of its coffeehouses. The iconic green logo has become synonymous with quality and convenience, prompting the company to expand its presence across the globe. Starbucks operates thousands of stores worldwide, in bustling city centers, suburban neighborhoods, and even remote locations, striving to make its products easily accessible to customers wherever they may be.
- Starbucks Rewards Program - In addition to its physical locations, Starbucks has embraced technology and digital innovation to enhance customer convenience. The Starbucks mobile app allows customers to order ahead, customize their beverages, and earn rewards through the Starbucks Rewards program. This integration of digital solutions with the traditional coffeehouse experience has enabled Starbucks to stay at the forefront of the evolving consumer landscape.
- Environmental Footprint - Starbucks' success can be attributed not only to its exceptional products and convenient locations but also to its commitment to social responsibility. The company has implemented initiatives to minimize its environmental footprint, promote diversity and inclusion, and support communities through various charitable endeavors.
- More than just a coffee company - As Starbucks continues to grow and evolve, it remains dedicated to its founding principles of creating an exceptional coffee experience, fostering human connections, and positively impacting the communities it serves. Through its unwavering commitment to quality, sustainability, and innovation, Starbucks strives to be more than just a coffee company – it aims to be a beacon of inspiration and a gathering place for coffee lovers around the world.
Who was elected to the Starbucks Board of Directors in 2024?
| NAME | TITLE | COMPANY | PHONE | |
| Mellody Hobson | Independent Starbucks Board of Directors chair, Ariel Investments, LLC, co-chief executive officer, president, and director | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Richard E. Allison, Jr. | Domino’s Pizza, Inc., retired chief executive officer and former director | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Beth Ford | Land O’Lakes, Inc. chief executive officer | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Jørgen Vig Knudstorp | LEGO Brand Group, executive chairman | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Satya Nadella | Microsoft Corporation, chief executive officer and chairman | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Andrew Campion | NIKE, Inc. chief operating officer | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Laxman Narasimhan | Starbucks Corporation, chief executive officer | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Howard Schultz | Starbucks Corporation, founder, director, and former chief executive officer | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
Who is on the Starbucks Executive Leadership Team?
| NAME | TITLE | COMPANY | PHONE | |
| Brian Niccol (Sept 9, 2024) | chief executive officer | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Belinda Wong | chairwoman and chief executive officer, Starbucks China | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Takafumi Minaguchi | chief executive officer, Starbucks Japan | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Arthur Valdez | evp, Global Supply and Customer Solutions | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Zabrina Jenkins | executive advisor to the office of the ceo | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| AJ Jones II | executive vice president and chief communications officer, Public Affairs | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Rachel Ruggeri | executive vice president and chief financial officer | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Sara Kelly | executive vice president and chief partner officer | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Brad Lerman | executive vice president and general counsel | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Sara Trilling | executive vice president and president of Starbucks North America | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Michelle Burns | executive vice president of Global Coffee, Social Impact & Sustainability | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Brady Brewer | executive vice president, chief marketing officer | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Frank Britt | executive vice president, chief reinvention officer | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Deb Hall Lefevre | executive vice president, chief technology officer | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Howard Schultz | founder | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Michael Conway | group president, International and Channel Development | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Duncan Moir | president, Starbucks EMEA | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Lori Digulla | senior vice president and general manager for Starbucks Canada | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Chanda Beppu | senior vice president and president of Global Channel Development | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Emmy Kan | senior vice president and president, Asia Pacific | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Tom Ferguson | senior vice president and president, Latin America and Caribbean | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Katie Young | senior vice president of Store Operations | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Brooke O’Berry | senior vice president of U.S. Retail Operations | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Janet Landers | senior vice president, Business Technology | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Kelly Bengston | senior vice president, chief procurement officer, Global Sourcing | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Aswin Krishnan | senior vice president, Corporate and Financial Services | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Courtney Kissler-Hawkins | senior vice president, Customer & Retail Technology | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Sandra Stark | senior vice president, Data, Analytics & Insights, and Business Operations | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Anju Rao | senior vice president, Global Food Safety, Quality, & Regulatory | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Ron Crawford | senior vice president, Global Total Rewards and Partner Resources Service Delivery | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Kyndra Russell | senior vice president, Marketing | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Natarajan “Venkat” Venkatakrishnan | senior vice president, Partner and Customer Solutions | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Jez Langhorn | senior vice president, Partner Resources | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Dana Pellicano | senior vice president, Product Experience | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Andy Adams | senior vice president, Store Development | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Scott Keller | senior vice president, Store Development & Design | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Mark Brown | senior vice president, talent and inclusion | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Mark Ring | senior vice president, U.S. Licensed Stores, Starbucks Canada and Siren Retail | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Dennis Brockman | senior vice president, U.S. Operations | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
| Jon Liechty | senior vice president, U.S. Retail Operations | Starbucks | (206) 447 1575 | [f][last]@starbucks.com |
Can I download all of the Starbucks contacts in an Excel spreadsheet?
Yes, the databahn research team have compiled all of the 1000+ Starbucks contacts in an Excel spreadsheet. When you purchase the Starbucks Org Chart & Sales Intelligence Report, you will have access to download the Starbucks Contact Information Spreadsheet.
Who are the technology leaders reporting to Deb Hall Lefevre, EVP & CTO?
Who are the Financial Leaders reporting to Rachel Ruggeri, EVP & CFO?
Who are the HR Leaders reporting to Mark Brown, SVP Talent & Inclusion?
Who are the Supply Chain Leaders reporting to George Dowdie, EVP Global Supply Chain?
How do I purchase the Starbucks Org Chart & Sales Intelligence Report?
Go here to purchase the Starbucks Org Chart & Sales Intelligence Report. You will have access to download the PDF& PPT slides along with the Contact Information spreadsheet.
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